Refund & Cancellation Policy

1. Current status

FINURA is accepting waitlist and early-access requests. No self-serve checkout is available on finuraai.org at this time. No payment is taken through Join waitlist or Contact sales forms. When Razorpay (or another processor) checkout goes live, the rules below will apply unless your written order states otherwise.

2. Subscriptions

Paid plans (Starter, Business, and similar) are billed monthly in advance unless an Enterprise order says otherwise. Prices exclude GST. Cancelling stops future renewals; it does not automatically refund the current paid period.

3. Cancellation

You may cancel a self-serve subscription from your account console when available, or by emailing tatikunta.k@gmail.com from your registered work email. Cancellation takes effect at the end of the then-current billing period unless we confirm an earlier date.

4. Credits and overage

Included monthly credits are a usage allowance, not a stored-value wallet. Unused included credits do not roll over and are not refundable for cash. Overage charges, once invoiced for usage already consumed, are generally non-refundable.

5. Refund eligibility

• Duplicate or failed charges: We will refund verified duplicate payments or processor errors.
• Service not provisioned: If we fail to activate a paid plan you purchased and cannot remediate within a reasonable time, you may request a full refund of that unused period.
• Cooling-off (if required by law): Where Indian consumer law or card-scheme rules mandate a cooling-off right for your purchase type, we will honour it.
• Discretionary goodwill: We may issue prorated credits or refunds at our discretion for material outages not covered by an Enterprise SLA.

6. Non-refundable items

Unless required by law: Enterprise custom work already delivered, third-party pass-through fees, and consumed overage are not refundable. Free-tier usage has no monetary refund.

7. How to request a refund

Email tatikunta.k@gmail.com with your account email, invoice or payment reference, and reason. We aim to respond within 7 business days. Approved refunds are returned to the original payment method via the payment processor; bank timelines vary.

8. Chargebacks

Please contact us before raising a dispute with your bank so we can resolve billing issues quickly. Unresolved abuse or fraudulent chargebacks may result in account suspension.

9. Enterprise orders

Dedicated tenant, SSO, on-prem/VPC, and SLA packages follow the refund and termination clauses in the signed order form or MSA, which prevail over this page if they conflict.

10. Changes

We may update this Policy by posting a revised version with a new date. Material changes will apply to charges incurred after the effective date.

11. Related documents

Terms of Service · Privacy Policy · Pricing.